General Shipping FAQ

How often do orders dispatch? 

Domestic orders ship weekly buy due to the ongoing effects of the pandemic, I am only able to dispatch international orders once a month in the same dispatch as monthly pins. 

Do you ship internationally?

We do! International shipping is very affordable and either ships through DHL eCommerce, which ends up being delivered to you by your local postal service, or via Australia Post. Due to the GPSR regulations in the EU beginning December 2024, shipping to countries in the European Union is indefinitely suspended. Shipping to the UK will commence if I am approved for a UK VAT number (application pending).

How long does shipping take?

Shipping within Australia can be as fast as 1 business day, and international shipping ranges from 1-2 weeks up to 6 weeks for some regions. All Australian shipping options are with Australia Post and generally will not take more than 3 weeks. International shipping time frames are listed on the options at checkout.

 

Can I change my shipping address?

Yep that's easy! Your address, payment method and subscription can all be managed from within the "My Account" section. Changing your  default address on the main page of your account does NOT automatically update your subscription address- you will also need to change it in the "Subscriptions" section of your account.

Will I get a tracking number when my order ships?

There are both untracked and tracked shipping options. Once your order ships, you will receive a shipping notification and your account will list it as fulfilled. If you chose the Tracked shipping option, you will also receive an email directly from the carrier (Australia Post or DHL eCommerce) with a link to your tracking. For international orders, once your package has arrived in your country it will be taken over by your local postal service. You can use the same tracking number to track it through them for more detailed scans once in country.

My order hasn't arrived, can you help?

Yes! If the estimated delivery time has lapsed, please send an email to hello@theenamellibrary.com.au (for US orders this must be within 30 days from the shipping date) and I will look into it for you! Please include the name and email address used to purchase so I can identify your order. After 30 days from ship date for US orders, I am happy to still try and assist but the shipping carrier may not honor a claim for lost shipments outside this window.